ZeroHero Sdn. Bhd. (hereinafter referred to as “ZeroHero”) is the operator of www.zerohero.my (the "Website") and the ZeroHero mobile applications (the “Apps”), and we are committed to safeguard your personal data.
Please read the following carefully to understand our policy and practices regarding your personal data and how we will treat it.
1.1 In order for us to provide you with the best possible Services and to operate in an efficient and effective manner, we need to collect relevant personal information from you through our Website or Apps. The personal information collected by us may include (but not limited to) the following:
1.2 For general browsing of the Website and Apps, although no personal data is revealed to us, certain technical and statistical information is available to us via our internet service provider such as cookies, your IP address, the time, date and duration of your visit.
1.3 How we collect personal information
We may collect personal information when you use our services. This may occur, for example.
1.4 Cookies, Pixels, and other tracking mechanisms.
We and our partners use various technologies to collect information automatically when you access and use our Services, including cookies, and other similar technologies. Cookies are electronic packets of information stored on your computer and used by websites to keep track of visitors and registered users, and this is one of the methods of uniquely tracking visitors for different purposes.
ZeroHero also utilise "advertising cookies" to track visits from advertising campaigns. Pixel tags and cookies may be used in our website to measure the effectiveness of our advertising efforts. Through these pixels and cookies, we collect information about your use of our Services, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Services.
2.1 The personal data which you provide may be used and processed by us in the aggregate or individually and may be combined with other information for the purpose of managing and operating the Website and the Apps, the scope of which may include, but is not limited to the following:
2.2 We will not, without your express consent, disclose your personal data to third parties for the purposes of direct marketing. Consent for disclosure of personal data to third parties, for the purposes of receiving marketing communications, is given through our registration form, either online or on paper. You can withdraw your consent by contacting our customer service: https://www.zerohero.my/contact-us/. If you have given your consent when registering as a member on the Website or Apps, you can also withdraw your consent by dropping us an email to request for removal.
3.2 Any questions, comments, suggestions or information other than Personal Data sent or posted to the Websites, or any part thereof by Users will be deemed voluntarily provided to us on a non-confidential and non-proprietary basis.
3.3 We reserve the right to use, reproduce, disclose, transmit, publish, broadcast and/or post elsewhere such information freely without further reference to you.
4.1 We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal data.
4.2 We will store all the personal data you provide on secure servers in an encrypted format.
4.3 You however understand that the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to the Website or the Apps; any transmission is at your own risk.
4.4 Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Website or the Apps, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. We will NEVER ask you for your password other than when you log in to the Website or the Apps, as the case may be.
4.5 We urge you to take steps to keep your personal information safe, such as choosing a strong password and keeping it private, as well as logging out of your user account, and closing your web browser when finished using our services on a shared or unsecured device.
5.1 We respect the confidentiality of the personal data you have provided to us. ZeroHero does not share, sell, rent or release any personal data collected to any third party and will keep all information confidential. However, we may be required or need to disclose information about you to the following third parties:
5.3 The third parties whom we conduct business are only authorized to use your information to perform the service for which they were hired. As part of our agreement with them, they are required to follow the PDPA laws and policies that we provide, and to take reasonable measures to ensure your personal data is secure.
6.1 The Website and the Apps may, from time to time, contain links to and from the websites of our partner networks and vendors. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
7.1 Our Data Protection officer is responsible for ensuring that requests for access to personal data and amendment of personal data are properly dealt with in accordance with the procedures specified herein.
7.2 You may request to access and/or correct the personal data currently in our possession by submitting your written request to the following address:
ZeroHero Properties Sdn.Bhd
1-2A, Jalan Merbah 3, Bandar Puchong Jaya,
Puchong, 47170 Selangor.
Email address: firstname.lastname@example.org
7.4 We may refuse to disclose or amend any personal data for the reasons set out in the Act.
7.5 As far as reasonably possible, we will respond to your request within ten (10) working days from the date of receipt of the request. If that is not possible, you will be so notified within ten (10) working days from the date of receipt of the request.
8.1 We shall not be liable for any voluntary disclosure of personal data by you to other users in connection with the use of the Website or the Apps, as the case may be.
9.1 Should you require further information about the treatment of your personal data by us, please do not hesitate to contact our Data Protection Officer at: email@example.com